Technical Writer (Remote)

RP1023471Field-TX

Job Description

RP1023471 Technical Writer (Remote) (Open)

FTE Remote San Jose CA

Recruiter Insight:

Day in the Life

  • Prioritize the backlog of documentation requests and manage stakeholder expectations regarding the delivery times
  • Write Zendesk articles for new features and to help our customer-facing teams, update API docs when endpoints are updated
  • Sit in on engineering meetings to get ahead of documentation requests

Threat Stack enables growth-driven companies to scale securely and meet complex cloud security needs by identifying and verifying insider threats, external attacks, and data loss in real time. Purpose-built for today’s infrastructure, the Threat Stack Cloud Security Platform® and Cloud SecOps Program℠ combine continuous security monitoring and risk assessment to empower security and operations teams to better manage risk and compliance across their entire infrastructure, including cloud, hybrid-cloud, multi-cloud, and containerized environments.

We are defining the way Cloud Security is done. We are the only cloud-native continuous monitoring solution that gives users instant visibility into their environment, protecting them in real time from insider threats, external attacks, and data loss. Optimized for cloud deployment, our solution allows growth-driven companies to scale confidently without sacrificing speed or efficiency.

You understand how a user interface, embedded assistance, and external documentation work together to form a great user experience. You have the expertise to work across teams to bring your vision of user documentation to life. You have experience generating diverse content and have a portfolio that demonstrates your excellent writing skills and versatility.

Your primary responsibilities at Threat Stack will center around our user documentation site. Additionally, you will help maintain API documentation.

What You’ll Do

  • Create and maintain user-facing documentation, including content on the user documentation site, API documentation site, and embedded content
  • Review and edit content generated by team members to ensure clarity and consistency across components.
  • Collaborate with UX designers, engineers, and product managers to provide a great overall user experience.
  • The bulk of our feature documentation lives in Zendesk, and our API documentation is hosted in StopLight. Additional user-facing developer documentation exists in GitHub and may require editing for tone and style.

What We’re Looking For

  • Strong desire and motivation to learn about the field of security.
  • Able to learn new technical concepts quickly.
  • A clear, concise writing style and the ability to tailor content to specific audiences.
  • Excellent editing and proofreading skills.
  • Superb planning, organization, and communication skills.
  • A track record of successfully working with multi-functional teams to deliver quality content.
  • HTML and markdown (or experience in similar languages with a desire to learn).

What Gives You An Advantage

  • Familiarity with the security industry.
  • Basic Linux or Unix command-line skills.
  • Working knowledge of Git and Github.
  • Working knowledge of Zendesk or other authoring tools, such as MadCap Flare or Adobe RoboHelp

#LI-REG1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability,marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.