Sales Operations Specialist

RP1023446UK Virtual

Job Description

At F5, our mission is based on the fact that businesses depend on apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5’s, NGINX’s and Shape’s expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications-revenue generating, brand-anchoring applications-from the point at which they are created through to the point when consumers interact with them. In other words, from “code to customer.” This makes the combined forces of F5, NGINX and Shape absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential.​ As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success.  We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive. ​

Due to internal change we re looking for a Sales Operations Specialist to be involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level of support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced and busy role, ideal for someone who is highly organized, a multi-tasker, enjoys attention to detail and wants to exceed expectations.

You'll be responsible for supporting a region of Account Managers within the EMEA theatre, and performing basic project management, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.

Primary Responsibilities

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Act as primary the sales support to a specific sales region within the EMEA region and the associated Account Managers in these territories.
  • Support assigned Account Managers with Salesforce.com, preparing quotes and understanding products.
  • Order processing of Purchase Orders and resolving order issues.
  • Act as liaison between Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting.
  • Monitor and maintain assigned program(s).
  • Provide communication and education on current processes and best practices.
  • Answer pre/post sales questions from partners and F5 sales teams.
  • Research inquiries and assist internal and external customers.
  • Coordinating requests, escalations, fire drills and day to day activities.
  • Ensure the integrity of the SalesForce data.
  • Performs other related duties as assigned.

    Knowledge, Skills and Abilities

  • Excellent communication, both in written and verbal form, to interact with cross functional teams and departments.
  • Must be detailed oriented with a proven ability to multi-task.
  • Must be a self-starter, can use initiative and effective time management skills.
  • Demonstrate a passion for customer experience and exceeding expectations.

    Qualifications

  • BA/BS degree preferred
  • Experience working in an office-based or customer services/contact centre environment
  • Proficient in Microsoft Outlook, Word and Excel
  • Language skills are preferred but are not an essential requirement
  • SalesForce.com experience preferred but not an essential requirement

  • Physical Demands and Work Environment

  • Duties are performed in a normal office environment while sitting at a desk or computer table. 
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends); flexibility to cover extended business hours to support EMEA region and month/quarter/year end volumes.

F5 is an wqual opportunities employer and welcomes diversity in the workplace

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Phishing Alert

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability,marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.